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Frequently Asked Questions
How long does it take before I get my completed resume?
Once you pay and complete your client agreement, you will receive a customized questionnaire within 48 business hours. You will have 3 days to complete the questionnaire and return it to us via email. It will take 10 to 14 business days to complete the process, from the time the client returns the resume questionnaire to the final revision. If your service is rushed, your timeline will be much shorter to accommodate your deadline.
Do you offer rush delivery?
The rush delivery service is subject to availability only. For all services, the rush fee starts at $500 to obtain your documents sooner than our 10 - 14 business day turnaround time. Weekend rush fees start at $500. Rush fees are subject to change and are not offered on proofreading services.
When do I pay?
After submitting an online form or uploading your current resume, you will be redirected to a checkout page where you can fill in your payment information. You may be invoiced for extras such as rush fees and additional service hours. Your order is not complete, and work will not begin until all initial payments have been processed.
What is the process of getting a resume done?
When you select your desired service, you will enter your contact information and fill out a form with additional information relevant to the service you selected. After your payment is submitted, we will receive your information and send you a customized resume questionnaire within 48 business hours. We will use this questionnaire to extract additional information that is not on your old resume. You will have 72 hours to fill out the questionnaire and return it to us. After we receive it, the writing process begins. Our writers will complete your project in 10 - 14 business days.
What forms of payment are accepted? Resumes by Neen, LLC accepts all major credit cards and debit cards. Payments are processed through Square and PayPal. We also offer installment options to break your payments up through Sezzle, Klarna, and PayPal in 4.
Do you offer payment plans? Yes, we offer payment plans through Sezzle, Klarna, and PayPal in 4. If you would like to use a payment plan, please select your payment plan option at checkout. There is a surcharge fee to use a payment plan.
Sezzle Explained: With Sezzle, you can make 4 interest-free payments over 6-weeks. Sezzle works on balances of up to $2500. Your first payment will be 1/4 of your total balance. This initial payment is due upfront. If you use this payment plan, there is no delay in the turnaround time. Visit sezzle.com to learn more.
Klarna Explained: With Klarna, you can make 4 interest-free payments over 4-weeks. Klarna works on balances of $35 to $1000. Your first payment will be 1/4 of your total balance. This initial payment is due upfront. If you use this payment plan, there is no delay in the turnaround time. Visit klarna.com to learn more.
PayPal in 4 Explained: With PayPal, you can make 4 interest-free payments over 6-weeks. Your first payment will be 1/4 of your total balance. This initial payment is due upfront. If you use this payment plan, there is no delay in the turnaround time. Visit paypal.com
to learn more.
Will you keep a copy of my resume?
We do keep a copy of your resume on file for 1 year. Our files are confidential, and our non-client-facing writers do not have access to your personal information like your address, email, or phone number. If you lose or accidentally delete your resume, you can request a copy. We will gladly resend your resume for a small fee.
What is your refund policy?
We do not offer refunds.
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